Request a basement assessment
Tell us where water appears, when it occurs and what you know about the basement, sump system, window wells or earlier repairs. You do not need to choose a method first.
Useful details
- Name, phone and email
- Oakville property address or postal code
- Property type and basement condition
- First visible water location
- Rain, thaw, outage or dry-weather timing
- Existing sump pump and earlier repairs
- Desired timing and additional details
- Optional photographs taken safely
Before sending photographs
Do not enter standing water near electrical equipment, touch wet wiring, reach into a sump pit or contact water that may be contaminated. A wide room view and a close view from a safe location are usually more useful than moving finishes or equipment for a photograph.
What happens next
The submitted details are reviewed to confirm service coverage and the appropriate next step. An online request is not a confirmed appointment or an emergency dispatch. If more information is needed, you will be contacted using the details provided.